CRM and VPI (Volunteered Personal information) presentation by Alan Mitchell on the IDM site. Customer relationship programmes where it is down to customers to manage and update their own data. I've posted it on the Cloud of Knowing webjam. But also placed it here for those less preoccupied with content analytics and research but interested in general issues of privacy and the internet. Privacy is rumbling all over the web.Though it really isn't clear to me how it can be protected. But the regulators are on the case. I wonder if it could fracture the web. Its all out these but pick it up and the regulators will be all over you. Like trying to pick up a wallet in a police station.